Complete User Journey · UX/UI Design Case Study
1 · Discovery
2 · Book Detail
3 · Register
4 · Add Book
5 · Wishlist
6 · Owner Profile
7 · Request
8 · Chat
9 · Payment
10 · Tracking
11 · Confirm & Review
01 · Research
Discover without registering
9:41●●●
📖 Book Exchange
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The Midnight Library
The Midnight Library
Matt Haig
⇄ Swap
Sapiens
Sapiens
Harari
✦ 80 pts
Dune
Dune
Herbert
⇄ Swap
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02 · Exchange Books
Book detail → login gate
The Midnight Library
Matt Haig
Fiction
The Midnight Library
Matt Haig · 288 pages · 2020
4.8
Rating
3
Requests
Like New
Condition
Between life and death there is a library…
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03 · Registration
Fill personal information
9:41
Step 2 of 4
Tell us about yourself
This helps others trust who they're exchanging with.
First Name
Last Name
Phone Number
Location (optional)
📍
Bangkok, Thailand
Helps match nearby readers
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📌 Location is optional. You can still exchange books — just shipping may take longer.
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04 · Add Book & Get Points
ISBN scan or manual entry
9:41Step 3 of 4
List your book
Add a book to start earning exchange points
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Earn 1 Point
for every book you list
+1 pt
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Scan ISBN Barcode
OR ENTER MANUALLY
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The Midnight Library
The Midnight Library
Matt Haig · 2020 · 288 pages
✓ Found in system
Condition
New
Like New
Good
Fair
Your notes
Submit & Earn 1 Point ✦
05 · Service Start
Wishlist → continue exchange
9:41
My Wishlist
Books you want to exchange
2
The Midnight Library
The Midnight Library
Matt Haig
✦ 80 pts
⇄ Swap
Sapiens
Sapiens
Yuval Noah Harari
✦ 60 pts
✦
1 point
Earned from listing your book
Home
Browse
Wishlist
Profile
06 · View Owner's Account
Trust check before requesting
9:41
← Owner Profile
A
Ahmad K.
@ahmad.reads · Member since 2022
✓ Identity Verified
4.9
Rating
24
Swaps
100%
Response
48h
Avg Ship
Reviews
S
Sara M.
★★★★★
Shipped quickly, book was exactly as described. Very trustworthy!
L
Layla T.
★★★★★
Great communication, arrived in perfect condition. Highly recommend!
Books Listed (3)
The Midnight Library
The Midnight Library
Like New condition
⇄ Available for Swap
Request Swap with Ahmad
07 · Book Request
Waiting for confirmation
9:41
⏳
Request Sent!
Ahmad has 48 hours to accept your swap request.
⏱ 47h 23m remaining
The Midnight Library
Swap Request
#GW-REQ-0847
Pending
Requested Book
The Midnight Library
Owner
Ahmad K. ⭐ 4.9
Your offer
Dune (Swap)
Submitted
Today, 2:30 PM
⚠️ Owner hasn't confirmed yet? You can resend the request or choose a different book.
08 · Discussion
Discuss book conditions
9:41
←
A
Ahmad K.
● Online now
···
Dune
⇄
Midnight Library
Swap Proposal
Dune ↔ Midnight Library
✓ Accepted
Today
Hi Nan! I accepted your swap request 😊 My copy is in great shape!
2:15 PM
That's wonderful! Are there any marks or highlights inside?
2:17 PM
Totally clean inside, never highlighted. Spine is tight too.
2:19 PM
Perfect! And you're okay with standard shipping?
2:21 PM
Absolutely. I'll ship within 2 days of payment!
2:22 PM
🤝
Conditions agreed!
Proceed to pay for shipping
09 · Payment
Select payment method
← Back
Pay for Shipping
One-time shipping fee for your swap
Midnight Library
Midnight Library
From: Ahmad K. · Bangkok → Bangkok
Standard shipping
฿45
Platform fee
฿5
Total
฿50
⚠️
Insufficient balance on selected card. Choose another payment method.
Choose Payment Method
Visa •••• 4242
Insufficient balance
✕
Apple Pay
Ready to use
＋
Add New Payment Method
Pay ฿50 with Apple Pay
10 · Book Tracking
Track parcel & enforce deadline
9:41
Shipment Tracking
Your active swap shipment
Midnight Library
The Midnight Library
Ahmad K. → Nan S. · Incoming
#GW-2024-1847
In Transit
🚚
Estimated Arrival
Tomorrow, Mar 2 · 2–5 PM
📦 Owner must ship within 2–3 days and provide a tracking number. If they don't, your money and points are automatically refunded.
✓
Swap Confirmed
Feb 27 · 2:22 PM
✓
Payment Received
Feb 27 · 2:35 PM
✓
Book Shipped by Ahmad
Feb 28 · 10:00 AM
·
In Transit
Est. arrival: Tomorrow
Delivered
Pending
Points Transferred
After confirmation
11 · Received & Feedback
Confirm receipt · Rate the owner
9:41
🎉
Book Received!
Ahmad's shipping payment has been transferred. Thank you for using GiveAway!
✦ +2 Points Earned
The Midnight Library
The Midnight Library
Matt Haig · received Mar 2
✓ Delivery Confirmed
A
Ahmad K.
Book owner · 24 swaps
★★★★★
Submit Review ✦
Your review will be visible on Ahmad's profile.